Shipping Policy

Order Processing and Delivery Times

We process all orders within 2 business days and you'll receive your order within 7 business days. The exception to this rule are products that require longer shipping time and this will be made explicit on the product ordering page.

Shipping Regions

We only ship within India. No international orders will be processed by https://chalokhelo.com/. If you'd like to buy a Chalo Khelo product for international shipment, please look at https://kono.store/ for placing those orders.

Shipping Confirmation

Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation. If you need any assistance with your order, please contact us immediately at contact@chalokhelo.com. We will not be able to make changes to your order after it has shipped.

Shipping Address Issues

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping and restocking fee) and ask that you re-submit your order. Restocking fee is 15% of your order value.